Hamburg Airport

Optimizing Security Lane Waiting Times

INTRO Aviation supported Hamburg Airport in optimizing waiting times at security lanes in order to improve overall processes and increase productivity of all stakeholders in the security area of the airport. In doing so INTRO Aviation used highly sophisticated tracking methods and tools and evaluated waiting and passenger movements during specific day and night times. This helped to understand the correlation to certain flights and also further passenger behavior at the airport including shopping times and times spent at restaurants. By providing this level of transparency INTRO Aviation managed to suggest ways for speedier security processes and movement optimizations for passenger resulting in overall profitability of stakeholder such as restaurants, shops and others.